zendesk efficiency audits
Leverage our 4 years of expertise to evaluate your Zendesk implementation.
why invest in an efficiency audit?
- Find workflow challenges for agents and managers
- Expose customer experience problems and solutions
- Discover areas to optimize
- Bring best practices to your admins and agents
- Leverage the experience of a veteran Zendesk development partne
- ROI – Save time for your agents on each ticket!
how does it work?
- Start quickly: After deciding which plan is right for you, reach out to us and we’ll schedule a kick off call. The whole audit normally takes 2 weeks to complete.
- Quality work: Our certified Zendesk admins have deep competency in looking at Zendesk instances and quickly identifying areas for improvement.
- Best practices: We have worked with a wide range of customer types and verticals so we can bring experience and perspective on what leading brands are doing to succeed.
- A Valuable Report: Our detailed reports will give you practical tips and precise direction to take to improve the way your agents work and provide a better customer experience.
check the basics of your zendesk efficiency yourself
Download our Zendesk Efficiency Checklist to ensure you’re covering the basics of Zendesk Efficiency.
zendesk efficiency audit details
- Up to 40 hours of review time
- One 7-15 page report depending on complexity of instance
- One 30 minute phone consultation before the review is done to discuss areas of interest, challenges, etc.
- One 60 minute phone consultation after the report is complete to review the results and discuss solutions $250 discount on any work done to make improvements and changes