Our Blog

The 729 Solutions Blog is a place for us to showcase our unique approach to engineering, UI/UX design, our awesome partnerships with other companies and the voices of our growing team.

729 Solutions Raises The Bar With Work From Home

By Julio Estrada | Jun 18, 2021 | Zendesk

It has been more than a year since the global Covid-19 pandemic impacted businesses, and employees began to work from home. What started as a novelty “two-week quarantine” resulted in an extended work from home transition that still lingers today. For some companies, this transition was difficult and full of challenges. For our team here… Continue reading 729 Solutions Raises The Bar With Work From Home

Zendesk ACX Awards 2021

729 Solutions Software Architect To Judge Zendesk CX Awards

By Melony Smith | Mar 25, 2021 | Consulting, General, Partnerships, Zendesk

Zendesk is rolling out the red carpet in its first-ever “CX Academy Live,” an online event that will see startups from around the world compete in several award categories. Among the panel of esteemed judges will be our very own Zendesk “Guru”, Brandon Tidd. Brandon has been working with startups and small businesses for nearly… Continue reading 729 Solutions Software Architect To Judge Zendesk CX Awards

Zendesk AMER Partner of the Year

729 Named Zendesk’s AMER Partner of the Year!

By Graham Silbermann | Jan 7, 2021 | General, Industry News, Zendesk

Our Sales Team attends Zendesk’s SKO each year, and this year the 1-week global event went virtual – as we saw many other events do during the COVID 19 pandemic.   As a Master Zendesk Partner, we look forward to gaining invaluable insights, product news, updates, best practices, and planned future releases. This opportunity allows… Continue reading 729 Named Zendesk’s AMER Partner of the Year!

Why You Need to Customize Zendesk Guide

Top Reasons Why You Need To Customize Your Zendesk Help Center

By Melony Smith | Sep 21, 2020 | Partnerships, Zendesk, Zendesk Guide

Why you Need a Customized Zendesk Guide | Zendesk’s full suite of customer service software helps businesses to make their customers happy. Zendesk Guide is the smart knowledge base solution that creates better self-service and empowered agents. How can your business get the most out of Zendesk Guide to lower support costs and increase customer… Continue reading Top Reasons Why You Need To Customize Your Zendesk Help Center

3 Easy Zendesk Guide Theme Customizations You Can Make Today

3 Easy Ways to Customize Your Zendesk Guide Template

By Fernando | Jul 28, 2020 | Design, Zendesk, Zendesk Guide

Plus 5 Deep Customizations 729 Solutions Can Do for You! Providing your customers with access to a self-service help center is quickly becoming a key component to any successful customer retention program. Customer success strategies take a variety of shapes and forms, but research shows that today, most of your customers will expect a place… Continue reading 3 Easy Ways to Customize Your Zendesk Guide Template

Set up Zendesk talk and make your agents more efficient!

Zendesk Talk & Your Phone System

By Alicia Stanton | Apr 5, 2020 | Partnerships, Zendesk

Adding Phone Support to your Zendesk When adding phone integration to your system, it’s important to first consider what your goals are. Do you want to maximize efficiency? Increase customer satisfaction? Streamline routing? Requirements Since Zendesk Talk is a VoIP solution, making calls over a broadband internet connection instead of a phone line, you’ll need… Continue reading Zendesk Talk & Your Phone System

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Zendesk Support – Getting Started Quickly

By Rob Tapia | Mar 23, 2020 | Partnerships, Zendesk

A Modern Solution to Dynamic Customer Service Needs Keeping up with an influx of calls, emails, chat messages, and web inquiries require your Agents to have resources that allow them to offer exemplary service. The Zendesk family of products, headlined by Zendesk Support, provides them that capability. Customer expectations and needs are changing. You need… Continue reading Zendesk Support – Getting Started Quickly

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Zendesk Enterprise Connects All Of Your Tools

By Allegra Medina-Smith | Dec 4, 2019 | Partnerships, Zendesk

Larger companies tend to have more complex operations needs simply because they have a larger quantity of customer data flowing through their many departments. If you are using Zendesk Enterprise, you have the ability to connect your communications and data across all of the tools your company uses.  This will help you create smoother interactions… Continue reading Zendesk Enterprise Connects All Of Your Tools

Image from Blog Post: Custom Objects Make Your Zendesk Much More Valuable

Custom Objects make your Zendesk Much More Valuable

By Allegra Medina-Smith | Oct 2, 2019 | Partnerships, Zendesk

Zendesk recently announced Custom Objects for all customers on Support Enterprise plans and above. This new feature makes it possible to natively store and connect new data entities (like Subscriptions), modeling your entire business in Zendesk. Before the addition of Custom Objects, developers were limited to creating custom data using Custom Fields on top of… Continue reading Custom Objects make your Zendesk Much More Valuable

Creating Conditional Fields in Zendesk Tickets

Creating Conditional Fields in Zendesk Tickets

By Allegra Medina-Smith | Jul 15, 2019 | Partnerships, Zendesk

You may have heard of the Zendesk Conditional Fields App which allows administrators to hide and reveal fields in tickets to give agents and end-users a better user experience. Recently Zendesk decided to make this a feature for everyone using Professional or Enterprise level support plans. This is a really amazing feature and it’s awesome… Continue reading Creating Conditional Fields in Zendesk Tickets

Work with Zendesk Partner 729solutions and get the Zendesk you want!

Work with Zendesk Partner 729solutions and get the Zendesk you want!

By Allegra Medina-Smith | Jun 6, 2019 | Partnerships, Zendesk

729 Solutions is a Certified Zendesk Integrations Partner We spend a lot of time talking about and promoting our partnership with Zendesk. But what exactly are the ins and outs of what we can do as an integrations partner? Almost anything! If you have a need within Zendesk, we can probably make it a reality.… Continue reading Work with Zendesk Partner 729solutions and get the Zendesk you want!

The Acclaro Zendesk Translation Integration

The Acclaro Zendesk Translation Integration

By Allegra Medina-Smith | May 7, 2019 | Partnerships, Zendesk

Providing Multilingual Support Content is Becoming a Business Must One of the top concerns of companies with a global presence or those that are looking to expand into other markets is the ability to communicate with their customers in their native languages. Take the popular customer support platform Zendesk for example, which offers several ways… Continue reading The Acclaro Zendesk Translation Integration

Bring your Customer Support to another level; Add Zendesk Connect Today!

Bring your Customer Support to another level – Add Zendesk Connect Today!

By Allegra Medina-Smith | May 2, 2019 | Partnerships, Zendesk

It’s Time To Go Above and Beyond For Your Customers There is almost always room for customers to feel more taken care of by your customer service team. Often little things like personalization can go along way in leaving your customers feeling like they are a priority.  So what is the next step to take… Continue reading Bring your Customer Support to another level – Add Zendesk Connect Today!

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