Our Blog

The 729 Solutions Blog is a place for us to showcase our unique approach to engineering, UI/UX design, our awesome partnerships with other companies and the voices of our growing team.

Zendesk ACX Awards 2021

729 Solutions Software Architect To Judge Zendesk CX Awards

By Melony Smith | Mar 25, 2021 | Consulting, General, Partnerships, Zendesk

Zendesk is rolling out the red carpet in its first-ever “CX Academy Live,” an online event that will see startups from around the world compete in several award categories. Among the panel of esteemed judges will be our very own Zendesk “Guru”, Brandon Tidd. Brandon has been working with startups and small businesses for nearly… Continue reading 729 Solutions Software Architect To Judge Zendesk CX Awards

Localization in WordPress

Localization in WordPress

By Melony Smith | Mar 22, 2021 | Acclaro, Consulting, Partnerships, WordPress

Our planet has approximately 7.5 billion inhabitants, with over 6,500 different languages! Given this widespread of languages spoken, there is a clear advantage given to companies that can make their products and services available in multiple markets using that area’s native language and culture. WordPress is the number one Content Management System (CMS) and powers… Continue reading Localization in WordPress

Why You Need to Customize Zendesk Guide

Top Reasons Why You Need To Customize Your Zendesk Help Center

By Melony Smith | Sep 21, 2020 | Partnerships, Zendesk, Zendesk Guide

Why you Need a Customized Zendesk Guide | Zendesk’s full suite of customer service software helps businesses to make their customers happy. Zendesk Guide is the smart knowledge base solution that creates better self-service and empowered agents. How can your business get the most out of Zendesk Guide to lower support costs and increase customer… Continue reading Top Reasons Why You Need To Customize Your Zendesk Help Center

Set up Zendesk talk and make your agents more efficient!

Zendesk Talk & Your Phone System

By Alicia Stanton | Apr 5, 2020 | Partnerships, Zendesk

Adding Phone Support to your Zendesk When adding phone integration to your system, it’s important to first consider what your goals are. Do you want to maximize efficiency? Increase customer satisfaction? Streamline routing? Requirements Since Zendesk Talk is a VoIP solution, making calls over a broadband internet connection instead of a phone line, you’ll need… Continue reading Zendesk Talk & Your Phone System

Zendesk Logo

Zendesk Support – Getting Started Quickly

By Rob Tapia | Mar 23, 2020 | Partnerships, Zendesk

A Modern Solution to Dynamic Customer Service Needs Keeping up with an influx of calls, emails, chat messages, and web inquiries require your Agents to have resources that allow them to offer exemplary service. The Zendesk family of products, headlined by Zendesk Support, provides them that capability. Customer expectations and needs are changing. You need… Continue reading Zendesk Support – Getting Started Quickly

Zendesk Logo

Zendesk Enterprise Connects All Of Your Tools

By Allegra Medina-Smith | Dec 4, 2019 | Partnerships, Zendesk

Larger companies tend to have more complex operations needs simply because they have a larger quantity of customer data flowing through their many departments. If you are using Zendesk Enterprise, you have the ability to connect your communications and data across all of the tools your company uses.  This will help you create smoother interactions… Continue reading Zendesk Enterprise Connects All Of Your Tools

Image from Blog Post: Custom Objects Make Your Zendesk Much More Valuable

Custom Objects make your Zendesk Much More Valuable

By Allegra Medina-Smith | Oct 2, 2019 | Partnerships, Zendesk

Zendesk recently announced Custom Objects for all customers on Support Enterprise plans and above. This new feature makes it possible to natively store and connect new data entities (like Subscriptions), modeling your entire business in Zendesk. Before the addition of Custom Objects, developers were limited to creating custom data using Custom Fields on top of… Continue reading Custom Objects make your Zendesk Much More Valuable

Face Neural Network Image

Get Rid of the Clutter with HubSpot Duplicate Management

By Allegra Medina-Smith | Aug 8, 2019 | Hubspot, Partnerships

AI Powered Duplicate Management People never like receiving the same marketing email twice in a row or getting calls from two different sales representatives; it’s just annoying and makes you feel like that company doesn’t pay attention to detail, so they probably won’t make you feel taken care of. It may not seem like a… Continue reading Get Rid of the Clutter with HubSpot Duplicate Management

Creating Conditional Fields in Zendesk Tickets

Creating Conditional Fields in Zendesk Tickets

By Allegra Medina-Smith | Jul 15, 2019 | Partnerships, Zendesk

You may have heard of the Zendesk Conditional Fields App which allows administrators to hide and reveal fields in tickets to give agents and end-users a better user experience. Recently Zendesk decided to make this a feature for everyone using Professional or Enterprise level support plans. This is a really amazing feature and it’s awesome… Continue reading Creating Conditional Fields in Zendesk Tickets

HubSpot Academy

Become an Inbound Marketing Expert through HubSpot Academy!

By Allegra Medina-Smith | Jul 11, 2019 | Hubspot, Partnerships

Are you just starting to utilize HubSpot, or are you considering starting to use it as a base for your inbound marketing efforts? If you are new to HubSpot or Inbound Marketing, we encourage you and your team to take the time to go through HubSpot Academy. The Academy offers free online courses, certifications, and… Continue reading Become an Inbound Marketing Expert through HubSpot Academy!

Subscribe

Want to keep up with what we are doing? Hear about what’s coming next straight to your inbox!

Please complete this required field.
Please enter a valid email.
Please complete this required field.

CATEGORIES

RECENT POSTS